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Last updated: September 2026

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OnLocation Policies

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When you book with OnLocation, you agree to the policies below. These policies help ensure a smooth and respectful experience for both our clients and service providers.

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Pricing

Prices may change without notice.

Please refer to the booking portal for the most current service rates.

Final invoices include:

• GST (5%)
• 3% service fee (card processing)

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Arrival Window

Our providers may arrive within a 15-minute window due to traffic and road conditions.

If delays occur, we will notify you as soon as possible.

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Cancellations & Rescheduling

Less than 48 hours notice
$50 cancellation fee

Less than 1hr notice or No-show - Full service amount charged

Rescheduling is subject to provider availability.

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Group Bookings (4+ People)

50% deposit required to secure group bookings.

Policies include:

• 15% auto-gratuity added
• Deposit is non-refundable
• Headcount locked at time of booking

Example:

If 8 guests are booked and 2 cancel, the original booking amount still applies.

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Payment Methods

We accept:

• Visa
• MasterCard
• Debit
• E-Transfer (info@bookonlocation.com)
• OnLocation Gift Cards

Payment is due upon completion of services unless prepaid.

Late payments incur a $5/day late fee.

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In-Home Service Care

We treat every home with respect, but in-home services involve natural risks.

OnLocation is not responsible for accidental damage to:

• furniture
• flooring
• counters
• clothing
• personal items

Hair color services may stain fabrics. Please wear darker clothing when possible.

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Client Preparation

Hair services:
Please arrive with clean, dry hair.

Skin services:
Arrive with clean skin (no makeup preferred).

Please disclose:

• allergies
• sensitivities
• recent treatments

We are not responsible for reactions from undisclosed conditions.

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Safety & Respect

OnLocation maintains a zero-tolerance policy for harassment, discrimination, or unsafe environments.

If a provider feels unsafe, the appointment may be ended immediately.

Clients may be refused future service.

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Service Guarantee

If something feels off with your service, please contact us within 10 days and we will do our best to resolve it.

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After 10 days, services are considered accepted.

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Privacy

We only collect information required to provide our services.

Client data is never shared outside of payment processing or legal requirements.

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Contact

Questions?

info@bookonlocation.com
403-923-2735 (call or text)